What is Better Business Bureau (BBB)?
The Better Business Bureau (BBB) is a nonprofit organization that aims to promote trust and transparency between businesses and consumers. It provides a platform for consumers to file complaints against businesses and offers accreditation to businesses that meet certain standards of ethical behavior. The BBB also provides information and resources to help consumers make informed decisions when engaging with businesses.
The Better Business Bureau was founded in 1912 and has since become one of the most recognized and respected consumer advocacy organizations in North America. It operates in the United States, Canada, and Mexico, with each country having its own independent BBB organization. The BBB’s mission is to be the leader in advancing marketplace trust by setting high standards for ethical business behavior, promoting best practices, and providing educational resources for both businesses and consumers.
One of the primary functions of the BBB is to collect and maintain information about businesses. This includes gathering data on customer complaints, customer reviews, and business ratings. When a consumer files a complaint against a business, the BBB acts as an intermediary between the two parties, attempting to facilitate a resolution. The BBB also provides a platform for customers to leave reviews about their experiences with businesses, which can help other consumers make informed decisions.
In addition to its complaint resolution services, the BBB offers accreditation to businesses that meet its standards of ethical behavior. Accredited businesses are required to adhere to a set of principles known as the BBB Standards for Trust. These principles include building trust, advertising honestly, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity.
To maintain accreditation, businesses must undergo regular reviews by the BBB to ensure they continue to meet these standards. Accreditation can provide consumers with an additional level of confidence when engaging with accredited businesses.
The BBB also provides various resources for both businesses and consumers. For businesses, these resources include educational materials on best practices, tips for building trust with customers, and guidance on handling customer complaints. For consumers, the BBB offers a range of educational resources, including articles and guides on topics such as avoiding scams, understanding consumer rights, and making informed purchasing decisions.
In summary, the Better Business Bureau is a nonprofit organization that aims to promote trust and transparency between businesses and consumers. It provides a platform for consumers to file complaints against businesses, offers accreditation to businesses that meet ethical standards, and provides information and resources to help consumers make informed decisions.
Top 3 Authoritative Reference Publications or Domain Names Used in Answering this Question:
1. www.bbb.org – The official website of the Better Business Bureau provides comprehensive information about the organization’s mission, services, and resources.
2. Federal Trade Commission (FTC) – The FTC is a government agency that works to protect consumers by preventing fraudulent, deceptive, and unfair business practices. It provides valuable information on consumer rights and offers guidance on filing complaints against businesses.
3. Consumer Reports – Consumer Reports is a nonprofit organization that conducts independent product testing and provides unbiased reviews and ratings on various consumer goods and services. It is a trusted source for consumers looking for information on businesses and products.